At Oren Routes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer the following return and refund policy.
1. Return Eligibility
- You may return your purchase within 7 days of receiving the product.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Products that are damaged, used, or missing parts are not eligible for return.
2. Return Process To initiate a return, please contact us at [email protected] within 7 days of receiving your product. Include your order number, a description of the issue, and a photo of the product (if damaged or defective).
Once we receive your return request, we will provide instructions on how to return the product to us.
3. Refunds
- Once we receive the returned product and verify its condition, we will process your refund.
- Please allow up to 7 business days for your refund to be processed.
4. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the product is defective or damaged during delivery.
- We recommend using a trackable shipping service for returns. Oren Routes is not responsible for items lost in transit during the return process.
5. Non-Returnable Items Certain items cannot be returned, including:
- Products that are not in their original condition or packaging.
- Items that were purchased on a sale or discount unless the item is defective.
6. Exchanges We do not offer exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired product.
7. Contact Us If you have any questions or concerns regarding our return and refund policy, please reach out to us at [email protected].